Refund Policy

This Refund Policy applies to paid subscriptions for BuildMyPrompt, operated by Luminary AI (ABN 44974425746). The free tier is not subject to refunds.

How refunds are paid. Approved refunds are returned to your original payment card only — not to a different card or as account credit. Refunds typically appear in about 5 to 10 business days, depending on your bank or card issuer. Payments and refunds are handled by Stripe; tax invoices and refund credit notes include our ABN (44974425746).

Within 7 days of a payment. If you cancel within 7 days of a payment and have generated 5 or fewer prompts in that subscription cycle (cumulative across any plan changes), you receive a full refund of that payment. An upgrade or downgrade does not reset your generation count. If you have generated more than 5 prompts, or you are past day 7, whichever comes first, the standard rules below apply instead.

Request Refund. When you are within 7 days and have used 5 or fewer prompts, a Request refund button appears on your upgrade page. Click it to cancel your plan and receive a full refund to your original card.

After 7 days or 5+ generations. Annual cancellation: when you cancel an annual subscription, we refund unused months to your original card, processed straight away. Monthly cancellation: when you cancel a monthly subscription, there is no refund for the current month; you keep paid access until the end of that paid month, then move to the free tier. All billing-period dates are interpreted in Australia/Sydney where shown in the product.

Plan changes. Plan changes apply immediately with proration. An upgrade or a switch from monthly to annual billing charges the prorated difference to your saved card straight away. A downgrade or a switch from annual to monthly refunds the prorated difference to your original card straight away. After a downgrade or billing-interval switch, your next downgrade or interval switch is locked for 5 business days (Sydney time); cancellation remains available at any time.

Annual pricing. Annual plans are billed upfront at the discounted annual rate shown on our pricing page (Creator AUD $89/year, Pro AUD $249/year, Max AUD $489/year, subject to change with notice).

Exceptions we always honour. In addition to your rights under the Australian Consumer Law, we always honour refunds for: duplicate charges, an extended period when the service was unavailable through our fault, a charge after you had already confirmed cancellation, or an incorrect billing amount. Contact us with your account email and receipt details.

Sign-in required. Paid checkout is available only after you sign in. Your subscription is tied to the email on your BuildMyPrompt account so payment and access always match.

Skill and license keys. The BuildMyPrompt Skill is included with your subscription — it is not a separate purchase, so the same refund rules above apply to it. Refund eligibility is based on your generations used in the subscription cycle, counted the same way whether you generated on the web, via MCP, or via the Skill; it is not affected by whether a license key was issued or used. If we process a refund and your subscription ends, your license key stops working for paid features on the next request, and your account reverts to the free tier. Free-tier license keys are not associated with any payment and are not subject to refunds.

Chargebacks. If you dispute a charge with your bank before contacting us, we may suspend your account while the dispute is resolved. Please email us first so we can help quickly.

Australian Consumer Law. If you are an Australian consumer, you have statutory rights under the Australian Consumer Law, including remedies for major failures and service problems. This policy describes our voluntary refund rules and does not limit those statutory rights — for example, a monthly plan with no refund on voluntary cancellation does not affect your rights when the service fails to meet consumer guarantees.

For refund requests or questions: buildmyprompt@productstack.com.au. See also our Terms of Service.